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Case study · Hospitality

A coffee shop that never misses a booking lead.

Snapdragon Coffee added a 24/7 AI chatbox to their existing site — handling customer questions and routing booking-ready leads, with full transcripts, straight to the owner's inbox.

CLIENT
Snapdragon Coffee
INDUSTRY
Café / hospitality
TIMELINE
1 week to live
STACK
Wix · n8n · AI Chatbox
~10
conversations handled / week
24/7
booking leads to the inbox
0
extra staff hours to run it
The challenge

The site's chat box was effectively offline. Only the owner had access to the Wix site, and with a shop to run there was no time to answer messages while they were still warm. Booking and catering questions arrived at all hours, sat unanswered, and went cold — with no record of what was even asked.

What we built

  • A 24/7 AI chatboxon the shop's existing Wix site, trained on hours, menu, and booking policies.

  • An n8n automationthat captures contact details and the full transcript, then routes booking-ready leads to the owner's inbox.

  • A human hand-offfor anything the assistant shouldn't answer — so nothing sensitive is guessed at.

The result

The chatbox handles about ten conversations a week on its own, and every booking-ready lead lands in the owner's inbox with the full context attached — no missed overnight inquiries, and no new staff hours to run it.

Running in production

The chatbox runs on Snapdragon's existing Wix site — no rebuild, no migration, no new platform for the owner to learn.

snapdragonjc.com
The live Snapdragon JC homepage with the public chat widget in place
Snapdragon assistant
online · 24/7
Can I book the back room for 20 on Saturday?
Yes — I'll grab your details and pass the request straight to the owner.

OWNER INBOX

Private event — 20 guests
Saturday · back room · contact captured
+ full transcript attached
Under the hood · workflow architecture

How a message becomes a lead in the owner's inbox — an n8n automation orchestrates the AI, the routing rules, and the human hand-off. Hover or tap any node to inspect it.

WORKFLOW ARCHITECTURESnapdragon AI Chat Workflown8n core pipeline + vector knowledge retrieval + PostgreSQL state management + callback Gmail routerWix chatboxVisitor asks a questionfrom the customer'sexisting website.n8n intakeWebhook receives message,validates request, andmanages session token.Jen AI agentAnswers in the shop voicewith rules for orders,events, and complaints.Pinecone KBEmbeddings retrieveshop/site knowledgefrom the vector index.Postgres historyStores session chat memoryand fetches the transcriptwhen callback is needed.Callback pathIf the visitor wants a call or email back,the workflow parses contact intent,fetches chat history, and emailsthe callback summary to the business.GmailCallbackClean visitor responseNo internal tags, secrets,or workflow details are exposed.

💡 Interactive Diagram: Hover over or click any node in the workflow mapping above to inspect granular technical details.

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